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At Techtify, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchange policy to ensure your experience remains positive.
Return & Exchange Timeframes
- Returns: Accepted within 15 days of the original purchase date.
- Exchanges: Accepted within 30 days of the original purchase date.
Conditions for Return or Exchange
To be eligible for a return or exchange, the item must meet the following conditions:
- Product must be in new and unused condition.
- All original packaging, accessories, manuals, and proof of purchase (receipt or invoice) must be included.
- The item must be free of damage, scratches, or signs of wear and tear.
Non-Returnable or Non-Exchangeable Items
Certain items cannot be returned or exchanged, including:
- Opened software, digital downloads, and DVDs.
- Items marked as Final Sale or Non-Returnable.
- Personal care electronics (e.g., electric shavers, earbuds) once opened.
- Products that have been misused, damaged, or altered.
Refunds
- Approved refunds will be issued to the original method of payment.
- Please allow 5–7 business days for the refund to be processed.
- For gift returns, a store credit may be provided instead of a refund.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement, repair, or full refund, depending on the nature of the issue.
How to Initiate a Return or Exchange
In-Store Returns/Exchanges:
Visit any of our store locations with the item and proof of purchase.
Returns by Mail:
- Contact our customer service team to request a return authorization.
- Securely pack the item, including all original materials and the return authorization form.
- Ship the item to the address provided in your return authorization.
Please note: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.
Contact Us
If you have any questions about your return or exchange, please reach out to our customer service team:
Email: info@forrestsc.com
Phone: +371 29566130
Hours: Monday to Saturday, 9:00 AM – 6:00 PM